With the exception of bank holidays, we process orders Monday to Friday 9am-5pm GMT.
We aim to dispatch orders within 2-3 working days of receiving them - frequently they are dispatched within 24 hours.
If you need your order urgently, please let us know and we will endeavour to get it dispatched as quickly as possible!
We offer FREE shipping on all UK Mainland orders.
All UK orders are sent via 1st Class Royal Mail which usually has a 1-2 day delivery time.
We offer international shipping at a flat rate of £10.
Please note that international deliveries may incur local customs/duty charges. It is your responsibility as the consumer to pay for these charges as they are not within our control.
Damaged or faulty goods must be reported to us within 48 hours of receipt. Please email firstname.lastname@example.org with a photo and description of the issue and we will arrange either a refund or a replacement.
In the unlikely event that you are unhappy with your products, or have changed your mind and would like a refund, you must notify email@example.com via email and arrange return of goods, in their original packaging at your own expense to the following address:
WENDY BELL DESIGNS
29 Mount Street
We will then arrange your refund upon receipt of your goods.